POLICY

SHIPPING & RETURN POLICY 

All items are shipped via U.S. Postal Service excluding international orders. and takes approximately 3-5 business days to deliver once items are shipped unless express shipping is selected at checkout then your order takes 1-2 business days to deliver. Tracking numbers will be sent to the email address provided with the purchase. 


Orders are processed within 1-2 business days before shipping (pre-orders don't apply).

If the item is marked as pre-order there will be an estimated ship date listed on or below the item. Please note that pre-order ship dates do not include delivery time.

 

BEEN THAT LLC isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service or the delivery carrier provided with your tracking number to file a missing package claim for a potential insurance refund. Each parcel has up to $100 insurance protection. BEEN THAT LLC does not hold responsibility for packages that state they are in transit or have been delivered. 

If items have not been received, they can be located by using the tracking number or contacting your local post office or the delivery carrier provided with your tracking number.

If an order is placed on a national holiday or after 3 p.m. EST on Friday, Saturday, or Sunday, it will be shipped the following business day.

 

Returns/ exchanges 

NO RETURNS, REFUNDS, OR EXCHANGES 14 DAYS AFTER THE DATE YOUR PACKAGE STATES DELIVERED

There will be no returns, refunds, or exchanges for items purchased on sale (sale items are final). For other orders, we accept exchanges or returns for store credit only. Buyer pays return shipping. Please contact us via email at support@shopbeenthat.com for further information on how to exchange your item or return for store credit. If for any reason we have to refund you, there will be a $25 fee deducted from each item in your order total to cover the non-refundable transaction fees we were charged when you placed your order (refund will be issued to the original payment method). 

PLEASE DO NOT HESITATE TO ASK US ANY QUESTIONS, WE ARE PROUDLY HERE 24/7 TO HELP YOU! GREAT CUSTOMER SERVICE IS OUR MAIN PRIORITY

 

WE’RE HERE TO HELP

Or send us a text!

+1(706)294-7722